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Booking Terms & Conditions

A minimum stay of 2 nights applies

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Rates

2 nights minimum stay
$750/night, maximum 10 guests
$700/night, maximum 8 guests

15% discount on rate for stays of 4 nights or more (excluding Christmas/New Year and Easter holiday periods). Contact us to enquire about availability.

A 50% deposit is taken at time of booking. The remaining balance is due 14 days before your arrival date.

Please read our booking terms as detailed below before securing your accommodation. All guests must adhere to the booking terms.

Sleeping for 10 guests

Ground floor

  • 3 king bedrooms with ensuites and spa baths

First floor

  • 1 king bedroom with walk-in robe
  • 1 king bedroom with king size bed that can be made up as two king singles
  • Bathroom with shower and toilet

Check-in is after midday and check-out is midday.

Please read these terms and conditions carefully. When you make a booking at Artisan Spa Views, you accept these booking conditions. Bookings made via third-party booking agents may be subject to different rates, payment and cancellation terms – please refer to your third-party booking information.

Rates

Rates are in Australian dollars and inclusive of GST. Our rates are based on a maximum of two guests (adults and/or children) per bed room. Infants up to 2 years of age are free and not included in the maximum number of guests. A minimum stay of 2 nights applies. Our standard rates and minimum stay period are increased during Christmas/New Year and Easter holiday periods.

Check in and check out

  • Check-in time is midday (12pm).
  • A code to obtain house keys from the lock-box will be provided on arrival.
  • Check-out time is midday (12pm).

Confirmation and Payment

A reservation is confirmed upon receipt of 50% of the total accommodation charge by credit card or bank transfer. Any remaining balance is required to be paid 14 days prior to your scheduled arrival date by credit card or bank transfer. Payments by credit card attract 2.2% bank fee surcharge. To avoid bank fees, contact us (after submitting your booking form) to obtain bank transfer details.

Cancellation Policy

  • We will refund your deposit if you cancel 30 days or more prior to your stay.
  • If you cancel your reservation between 30 and 14 days before check-in, you will be charged 50% of the total price. No refund if cancelled within 13 days of check-in.
  • Refund of any fees due to cancellations within 30 days of check-in are subject to Artisan Spa Views re-letting the property (some conditions apply, including re-letting for similar guest numbers and duration).
  • In the event of mandatory shut down or government restrictions on guest travel due to COVID-19, Artisan Spa Views will hold your deposit in good faith for you to rebook at a later date. If circumstances do not permit you to rebook, Artisan Spa Views will refund you, minus $100 cancellation fee.

Parties, Noise and Conduct

  • Age restriction: The Guest making the booking must be at least 21 years of age. We require photo ID (e.g. drivers license) on check-in.
  • The total number of registered guests and non-registered guests (visitors) cannot exceed 10 people, unless approved by management in writing. Service personnel entering the premises for short periods are exempt such as deliveries, catering, and photographers.
  • Only the guests registered to stay are allowed on the premises after 7pm.
  • Noise must be kept to a minimum after 10.30pm and before 7am.
  • No events or parties allowed, including school leaver parties.
  • No pets allowed.
  • No smoking inside the premises. Smoking is only permitted in the garden area, at least 5 metres from any entrance.
  • Breaches of these conditions during your stay may result in immediate termination without refund of booking fee.

Cleaning and Damage

  • On departure it is expected that the property be left in a similar state to its condition on arrival save for normal cleaning. Please ensure that food is removed from the fridge, dishes are washed and put away, and furniture is returned to its original location. Failure to complete these tasks may result in additional cleaning charges which will be passed on to the registered Guest/s.
  • Any damage caused to Artisan Spa Views property or fittings during the stay by the person(s) registered or guests of the person(s) registered is the financial responsibility of the person(s) registered.
  • The credit card of the person(s) registered will be debited in the event of damage to the property, fittings or equipment.
  • A penalty of at least $250.00 will be charged if (i) the residence and grounds have not been left in a reasonable state of cleanliness upon departure, or (ii) the terms of this agreement have been breached.
  • Artisan Spa Views does not accept responsibility for the damage and safe keeping of any goods or personal property brought onto the premises before, during or after the stay.

Additional Policies

  • Infants 0-2 years of age are not counted in the total number of 10 guests. Cots and other infant accessories are not provided.
  • The house has internal and external stairs and is unfenced. Children and infants must be supervised at all times.
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