Policy of Terms and Conditions of stay and Cancellations Agreements.
Check in time from 2pm – Check out day 10.30am
Reference to Artisan Spa Views, Valley View Woodwork Pty Ltd and all subsidiary of this trading name: to all persons / guests reading these terms and accept, agree to these terms and conditions of use when making any enquiry, booking and stays.
Policy for Payments to confirm bookings:
- Your name, address, contact phone number and email address is required for all bookings at Artisan Spa Views Bed and Breakfast and self-catered Jacuzzi House.
- A credit card authorisation is required to reserve your booking;
- 50% deposit is made to confirm any/all bookings except one night bookings which are paid in advance.
- Balance of payment of your booking will be made on or before your booked arrival day.
- Any incidentals / breakages during your stay – A authorised $250 bond [cash or credit card] will be used to cover any costs and is held in trust up to 48 hours after departure time or inspection of room and keys are handed back to reception – this is up to the discretion of the owner / manager of Artisan Spa Views at the time.
Policy for all Cancellation Notices:
- Notice by email and follow up telephone call by booking person with full name, number and dates booked.
- Artisan Spa Views reserve the right to charge for any accommodation that cannot be re booked prior to booked date;
- Cancellations 10 days or more notice prior to booked check in day: A $45 admin. fee will be charged and a full refund.
- Cancellations made between 4-9 days of check in date forfeit full deposit or 50% of stay.
- Cancellations 3 days or less or No Show on check in day or Cut short stay by guest leaving prior to check out day:- Forfeit Full total cost of booking stay. [No reason excepted]
- All refunds are direct deposit to original account only with in 5 days of written notice by booked guest.
- We recommend travel insurance to cover unexpected circumstances.