Terms and Conditions Policy

Policy of Terms and Conditions of stay and Cancellations Agreements.

Check in time from 2pm   –  Check out day 10.30am

Reference to Artisan Spa Views, Valley View Woodwork Pty Ltd and all subsidiary of this trading name: to all persons / guests reading these terms and accept, agree to these terms and conditions of use when making any enquiry, booking and stays.
Policy for Payments to confirm bookings:

  1. Your name, address, contact phone number and email address is required for all bookings at Artisan Spa Views Bed and Breakfast and self-catered Jacuzzi House.
  2. A credit card authorisation is required to reserve your booking;
  3. 50% deposit is made to confirm any/all bookings. 
  4. Balance of payment of your booking will be made on your booked arrival day.
  5. Any incidentals / breakages during your stay – A authorised $250 bond [cash or credit card] will be used to cover any costs and is held in trust up to 48 hours after departure time or inspection of room and keys are handed back to reception – this is up to the discretion of the owner / manager of Artisan Spa Views at the time.

Policy for all Cancellation Notices:

  1. Notice by email and follow up telephone call by booking person with full name, number and dates booked.
  2. Artisan Spa Views reserve the right to charge for any accommodation that cannot be re booked prior to booked date.
  3. 10 days or more notice prior to booked check in day: A $45 admin. fee will be charged and a full refund of deposit will be directed to original account only with in 5 days of written notice by booked guest.
  4. 9 days or less notice to Cancel, Forfeit full deposit. A refund may be only available with in 21 days of booked date; subject to availability to re-letting accommodation. All extra charges, loss of booking and admin fees applies to the deposit.
  5. No Show or Cut short stay by guest leaving prior to check out day:- Forfeit Full total cost of booking stay. [No reason excepted]
  6. These are our general terms and conditions and Artisan Spa Views reserve the right to alter these policies and contents with out prior notice. Special Terms and Conditions may apply to specific rates that override these policies. We recommend travel insurance to cover unexpected circumstances. Please contact us directly for specific enquiries.

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