Terms and Conditions Policy

Policy of Terms and Conditions of stay and Cancellations

Check in time from 2pm   –  Check out day 10.30am


Terms, Conditions, Payment of  Stay Policy:
  • Please read these terms: Terms are accepted when making a booking by phone or booking form.
  • All rates are firm at the time of deposit; otherwise subject to change without notice.
  • Artisan Spa Views does not sell Gift Vouchers.
  • Your booking is held in good faith.
  • Artisan Spa Views excepts deposits by VISA, MASTERCARD, Direct Deposit {please request]
  • Deposit 50% of full costs.
  • Balance on or before arrival day [Balance can be paid in cash, credit card or debit card]
  • Minimum 2 nights stay.
  • Minimum 3 nights stay on Long weekends, School Holidays and Public Holidays.
  • Bookings are for consecutive days with same guests on registered booking.
  • No third party guests allowed to change out. A new booking at full tariff price will be charged for any new guest.
  • 1-2 Adults per spa suite.
  • On arrival a security bond on your credit card applies for all stays if this is not available: Cash Bond of $250  is held in trust till your departure and returned after inspection of any loss or damage to property.
  • Left articles in rooms - guests need to apply for return post, pack and delivery. charges apply from $10.
  • Artisan Spa Views B&B is Designed for discerning adults who appreciate attention to detail in a child-free environment of private, casual sophistication for relaxation.
Booking Changes, Cancellations, Cut short stay or No Show Policy.
• Notice to cancel: phone cancellation must be followed with a written notice / email and sent to Artisan Spa Views from your Booking confirmation. 
• Cancellation more than 21+ days: full refund less Admin.fee. $25 
• Cancellation notice made between 10-21 days, a full refund less Admin.fees. $50.
 Admin.Fees - bank charges applies to any changes after a booking has been made.
• Any deposit refunds will be directed to original payment account only with in 4 days of written notice. 
• Cancellations: made between 3-10 days of check-in date, forfeit full deposit or 50% of stay costs. 
• Less than 3 days notice; No Show or Cut short stay 'guest leaving prior to check out day forfeit full cost of booking. 
• To avoid any possible financial loss due to unforeseen circumstances please consider taking out travel insurance.
Other Conditions:
• Management reserves the right 'not to allow' / 'will remove' person/s at this establishment if they disturb the ambiance of the property with no refund.
• Management reserves the right to modify and impose new or additional terms and conditions to this Policy at any time.
• Non smoking property: No smoking in guesthouse, suites and balconies.  Smoking is only permitted in the car park and garden area.
• Any damages or broken items will be charged direct from your credit card for repairs and replacements.
• Loss of personal items is the guests absolute responsibility while on the premises of Artisan Spa Views this includes in-room and motor vehicles.
 • Note: These terms must be read and accepted when making a booking.

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