Terms and Conditions Policy

Policy of Terms and Conditions of stay and Cancellations Agreements.

Check in time from 2pm   –  Check out day 10.30am

Reference to Artisan Spa Views, Valley View Woodwork Pty Ltd and all subsidiary of this trading name: to all persons / guests reading these terms and accept, agree to these terms and conditions of use when making any enquiry, booking and stays.
Policy for Payments to confirm bookings:

  1. Your name, address, contact phone number and email address is required for all bookings at Artisan Spa Views Bed and Breakfast and self-catered Jacuzzi House.
  2. A credit card authorisation is required to reserve your booking;
  3. 50% deposit is made to confirm any/all bookings except one night bookings which are paid in advance.
  4. Balance of payment of your booking will be made on or before your booked arrival day.
  5. Any incidentals / breakages during your stay – A authorised $250 bond [cash or credit card] will be used to cover any costs and is held in trust up to 48 hours after departure time or inspection of room and keys are handed back to reception – this is up to the discretion of the owner / manager of Artisan Spa Views at the time.

Policy for all Cancellation Notices:

  1. Notice by email and follow up telephone call by booking person with full name, number and dates booked.
  2. Artisan Spa Views reserve the right to charge for any accommodation that cannot be re booked prior to booked date;
  3. Cancellations 10 days or more notice prior to booked check in day: A $45 admin. fee will be charged and a full refund.
  4. Cancellations made between 4-9 days of check in date forfeit full deposit or 50% of stay.
  5. Cancellations 3 days or less or No Show on check in day or Cut short stay by guest leaving prior to check out day:- Forfeit Full total cost of booking stay. [No reason excepted]
  6. All refunds are direct deposit to original account only with in 5 days of written notice by booked guest.
  7. We recommend travel insurance to cover unexpected circumstances.

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