Terms and Conditions

Check in time from 2pm – Check out day 10.30am

TERMS AND CONDITIONS SUMMARY (see full terms, conditions and policies below)

Reference to Artisan Spa Views: to all persons / guests reading these terms and accept, agree to these terms and conditions of use when making any inquiry, booking and stays.
Policy for Payments to confirm bookings:

Terms are accepted on Confirmation on this booking • All rates are firm at time of booking with a 50% deposit and the balance paid on arrival and your credit card authorisation will apply for your stay and held in trust till your departure for any incidentals during your stay. Read Cancellation Policy * Cut short stay ‘guest leaving prior to check out day’ forfeit full cost of booking. • Bookings are for consecutive days with same guests on registered booking. No third party guests allowed to change out. A new booking at full tariff price will be charged for any new guest. Minimum age check-in is 18. Maximum 2 guests per suite. Left articles in rooms – guests need to apply for returns; pack & post from $10 (depends on size article).

Cancellations or changes before arrival date:
10 or more days: The deposit will be refunded less the $50. Administration Account Fees including bank charges. Cancel booking and transfer dates $50 surcharge applies to all Transfer dates plus the value rate for the day of choice.
Cancelled 9 days or less before arrival: No refund on the deposit.
Cancelled 1 days or less notice, No Show or leave prior to depart day: Forfeit full cost of booking. No Exceptions.

Full terms and conditions Artisan Spa Views
Please read these terms and conditions carefully. When you make a booking, you accept these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 24 hours of your booking.

BOOKINGS AND QUOTES: The best deal bookings are made over the internet at https://apac.littlehotelier.com/properties/artisa-spa-views-direct. Phone bookings are accepted by calling +61 474 308 718. There are no special deals on phone bookings. Full tariff applies as per booking page. Reservations are subject to availability and actual pricing at the time of booking. Verbal quote given is an estimate only and is only valid at time of quote which will be subject to a written advice on confirmation of a deposit for booking at that time. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. Bookings are for consecutive days with same guests on registered booking. No third party guests allowed to change out. A new booking at full tariff price will be charged for any new guest.

PAYMENT OPTIONS: Payments are accepted by credit cards, Visa or MasterCard only. To confirm all bookings a 50% deposit of total booking or first night stay whichever is greater is taken by Artisan Spa Views and balance paid before or on the arrival day. You can request full payment on confirmation.
See Cancellation Policy: All payments are only accepted in AUS dollars.

SECURITY DEPOSIT:  Your credit card will be debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required.

RATES & CHARGES: Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Minimum length of stay restrictions apply to certain rates during special public/events. The price of your accommodation cannot be guaranteed until the 50% deposit is received.

CANCELLATION/TRANSFERS/CHANGE BOOKING DATES: Written notification must be provided for all cancellations/transfers/change of booking. If you cancel with a minimum of 10 days notice prior to your arrival date a $50 cancellation fee will be incurred. If you cancel between 1-9 days prior to your arrival date your deposit of 50% of booking cost total will be incurred. If you cancel less than 24 hours / 1 day prior to your arrival date 100% of the booking total will be taken. No cancellations are accepted on the day of arrival or after check in. You will be charged the total of the reserved stay under all circumstances.

GUESTS: Artisan Spa Views is designed for discerning adults who appreciate attention to detail in a child-free environment of private, casual sophistication for relaxation. No refund will be given if the accommodation is deemed unsuitable after check in. All Spa Suites occupancy is maximum 2 adults only. The self-catered Jacuzzi House ‘Penthouse’ is booked per 1-2 adults; extra guests are charged at the tariff rate. Maximum 6 adults. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

CHECK IN & CHECK OUT: Standard check in time is 2.00 pm on the day of arrival and the rooms are to be vacated by 10.30 am on the day of departure. We do not allocate late check out time due to preparation of rooms for check in guests.

Early arrivals are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals, the only way to absolutely ensure early check-in is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff (or at the discretion of management) CHECK IN from 10am and will extend CHECK OUT time until 11am.

CLEANING: Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure your room is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your credit card.

SMOKING: Smoking inside Guesthouse, rooms, balcony is strictly prohibited, including inside the Jacuzzi House – ‘Penthouse’.
If there is any evidence of smoking Inside the rooms of stay you will be charged an additional $300 for a specialised clean to eliminate odours. Please ensure if smoking in car park or garden courtyards that the distance from any entrance or window is 5 metres.

PETS: No pets are permitted. Additional cleaning charges will apply if this condition is breached and deducted from your credit card.

PERSONAL BELONGINGS: You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

TRAVEL INSURANCE: We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled, loss or damage to personal baggage, and loss of money and medical expenses.

BEHAVIOUR: Gatherings and parties are strictly prohibited, unless all rooms and Jacuzzi House – ‘Penthouse’ are completely booked out by same group/person. Disturbance to other room guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

BREAKAGES AND DAMAGES: Upon check out the suites / Jacuzzi House – ‘Penthouse’ should be left in a clean and tidy state. Any item not working or damages and or breakages of furniture; furnishings, appliances, crockery, glassware must be reported to Management immediately. Breakages or damages to the property and all shared areas and or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable bond deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

SPA RULES: All guests using the spas do so at their own risk. You acknowledge that we are not responsible for accidents or injuries. No diving, jumping or pushing in spa area is allowed. No glassware allowed in the spa area.

LOCKOUTS & LOSS OF KEYS: Lockouts will incur a standard or after hours 11pm-7am call out fee of $30.00 and loss of keys will incur a $350.00 replacement charge of locks and security.

LIABILITIES: You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY: You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL: Compensation will not apply if a significant change is made for reasons beyond our control.These include: war and threat of war, civil disturbances, terrorist activity, natural and nuclear disasters, health risks, changes due airline alterations, congested roadways, cyclones and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force and/or Acts of God.

BREACH OF TERMS AND CONDITIONS: You agree that, should you or your guests breach any of the terms and conditions: You will pay to Artisan Spa Views the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS: The terms and conditions of booking and stay are subject to change without notice.

Authorisation by Management and Owner of Artisan Spa Views

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